Specifications include, but are not limited to: (1) Would like one (1) integrated system that includes the integration of two (2) existing systems--CAD system and NG 9-1-1 system—with multiple capabilities; (2) Hardware and software maintenance and support costs are high; (3) To improve customer service; (4) To improve overall response time for both dispatchers and troopers; (5) To increase the overall efficiency of dispatchers to gather and disseminate data to troopers; (6) To ensure continued and efficient pre- and post-implementation support from a Contractor (e.g., post-implementation maintenance and support, training, etc.); (7) Existing technology (hardware and software) is antiquated; and (8) To ensure compliance with State and Federal statutes. THE STATE DESIRES (AT A MINIMUM) THE FOLLOWING IN THE INTEGRATED CAD/NG 9-1-1 SYSTEM: (1) All necessary hardware and software products including the software application, design, development, customization, and configuration; (2) A secure, web-based, integrated CAD/NG 9-1-1 system - complete with multiple systems and functionalities to include: CAD and NG 9-1-1 systems, and the ability to interface with the State’s current mobile-video, the State’s current Motorola MCC7500 radio console, and Tennessee Integrated Traffic Analysis Network (“TITAN”) systems. The integrated CAD/NG 9-1-1 system must, at all times, comply with the State’s Enterprise Information Technology and Security Policies (this document is available upon request and execution of a confidentiality document), as well as, Criminal Justice Information System (“CJIS”) security requirements as determined by the Tennessee Bureau of Investigation, and other standards; (3) An integrated system that has the capability of producing a variety of both predefined standard and customized reports, as well as, utilizing real-time data to run ad hoc or customized queries; (4) A CAD system that meets the following requirements: a. The APCO ANSI 1.110.1-2015, “Multi-Functional Multi-Discipline Computer Aided Dispatch (CAD) Minimum Function Requirements”; b. Has the ability to integrate with the State’s current advanced vehicle location (“AVL”); c. Has the ability to perform, at minimum, the following functionalities: i. Call handling or CAD event creation; ii. Dispatch support; iii. Resource management; iv. Call/incident/event management.