Specifications include, but are not limited to: An end-to-end constituent management system. Solution shall be a commercial-of-the-shelf (COTS) solution that provides a high level of functionality in integrated management of contacts, correspondences, business processes and documents. System shall not require Agile custom programming by software developers in order to “go-live”. Application shall have Boards and Commissions capability integrated into the application in order to manage aspects related to the Governor’s appointments office. Record and manage constituent correspondence e-Mail via an integrated system with Microsoft Outlook Web-based form via integrated system Fax via integrated system Traditional mail via scanning and attaching a file to a constituent record Manual entry of telephone calls Social Media and Texting via integrated system