Specifications include, but are not limited to: The State requires a resilient and robust state of the art telephone system and call center solution. The solution MUST include, but is not limited to: • Hardware • Software • Licensing • Programming & Configuration • Transition from existing systems to new system (Implementation Services) • Wiring/Cabling • Desk phones • Communication transport • Paging • Warrantees and Service Contracts • Training • IRS Publication 1075 requirements 9.4.15 for VoIP Systems (See Appendix B) • Call Center Capabilities (See Appendix C) • Kari’s law compliant (User MUST be able to dial 911 without any prefix) • Compatible with existing call center technologies that may be in use, ie. Verizon InContact / NICE, DIRAD, CMS • Include a solution for existing analog lines (i.e. fax, alarm & elevator). • Locally inbound and outbound survivable