Specifications include, but are not limited to: The selected system will have the following general characteristics: Meet the specified current functional requirements as outlined in this RFP Provide a high level of end user satisfaction Provide a high level of availability, accessibility, security, and reliability Be highly configurable, allowing the City to meet current and future needs without extensive software customization Be flexible enough to meet future functional requirements as projected in this RFP A proven track record of successful implementations of similar systems in similarly sized agencies. A long term commitment to development and support of software in the Public Safety market. A history of involvement in the Public Safety market demonstrating proactive improvements to its product line. A commitment to long term, 24/7 customer support. A skilled, knowledgeable staff throughout the proposal, implementation, support and maintenance phase of this procurement.