Similar to the legacy PRMS system, the Solution must have modules to track incidents and their key identifiers. Each module requires its own fields/metadata to track the associated incident's key aspects, processing, routing, and approvals. Each module must link incidents to each other, as many incidents will create records in multiple modules. All modules require a configurable workflow for approvals, notifications, and revisions. Each module must allow attachments of all file types, image types, and multimedia files. Required modules include: 4.1 Required Modules Include: a) Service Comments Service Comments is the Department’s public complaint and commendation module. There are various categories of complaints and commendations. This module captures the involved employees, their unit of assignment, an alternative work unit if it occurred at a different unit, reporting party(ies), involved party(ies), witnesses, on-duty supervisor(s), and case assignment. b) Custody Complaint This module is similar to the Service Comments module but is used to capture inmate complaints only. c) Intake Specialist Unit This module is similar to the Service Comments module but is specifically for complaints related to potential Policy of Equality (POE) violations. It follows a custom workflow with its own set of reviews and approvers. d) Force All incidents of force, excluding shootings, are captured in this module. This module captures the involved employees, their unit of assignment, an alternative work unit if it occurred at a different unit, reporting and involved parties, witnesses, on-duty supervisor(s), and case assignment. Additional information tracked in this module are types of force applied by whom and upon whom with applicable injuries, details leading up to the force incident, canine information (if applicable), and response team rollouts. The Solution must be capable of handling varying levels of case types with individual fields and workflows for each type. e) Shooting This module contains all the information captured in the force module and additional situation information (lighting, weather, etc.), how many shots were fired by all involved individuals, weapons used by involved individuals, previous weapons and training certifications, and the latest qualification dates. This module also has fields to track if a specialized case status has been placed on the employee. The Solution must be capable of handling varying levels of case types with individual fields and workflows for each type. f) Claim All incidents of civil claims against the Department are captured in this module. This module captures the employees involved, their unit of assignment, an alternative work unit if occurred at a different unit, reporting and involved parties, witnesses, and case assignment. Additionally, cause of action, financial information, and business process details...
