The Department of Financial Services, Division of Consumer Services (Division) is issuing this Request for Proposal (RFP) to obtain Responses from firms capable of providing Call Center Services for Catastrophic Events (CAT), as needed, upon 72 hours’ notice. This time frame is vital for the Division to respond to a natural or manmade event, a declared state of emergency, or any other unforeseen event that may result in a substantial increase in calls to the Division. The Contractor shall handle CAT event calls seven (7) days a week from 8:00am – 8:00 pm (ET). The Contractor is required to begin taking calls within 72 hours of notice and have trained staff activated to handle calls over a limited number of days or months.
