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Technology Platform And Consumer Assistance Center


Location
Pennsylvania
Publication Date
08/20/2019 03:46 PM EDT
Closing Date
09/20/2019 08:00 AM EDT
Issuing Organization
Commonwealth of Pennsylvania - Department of Insurance
Solicitation Number
Description

Specifications include, but are not limited to: The proposed solution should include both the technology, processes, policies and personnel required to provide all of the following functions to the SBE’s consumers: Consumer education for ACA requirements/eligibility. Consumer education for Medical Assistance/CHIP mixed household eligibility. Customer relations management. Direct enrollment of consumers. QLE/SEP eligibility verification. Resolution of Data Matching Issues (“DMI”)/FDSH exceptions. User account maintenance support. Routing and referrals to appropriate agencies or other entities for inquires beyond the scope of the Authority (e.g. consumer complaints, etc.) through resolution. Ticketing to record incidents, questions, issues and resolution. Ticket Escalation.

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