Specifications include, but are not limited to: Please provide a program narrative that describes the training and/or workshop(s) of improving customer service, self- assessment, and external and internal communications. Include an overview of the course content/curriculum to be used. Include an overview of assessment tools for improving staff self-evaluation, conflict resolution, and leadership communication. Proposers are encouraged to create a soft skills facilitation including the following topics (but are not limited to): Communication Teamwork and Collaboration Work Ethic Business Etiquette First Impressions Greetings & Introductions Change Management Managing People Performance Managing by influence Personal Accountability Professional Image Civility in the Workplace