Specifications include, but are not limited to: Contract: Contract will be based on covering all services, supplies, toner, and staples for an estimated 10.1 million pages per year. Each model should have a price per page. The billed cost per page shall be based on actual pages copied or printed, with no minimum or maximum page requirement. Vendor shall not charge for scanning on any machine. Paper will not be included in this contract. Vendor will send quarterly invoices. Service Requests: Vendor agrees to perform service request by the next business day. The vendor agrees if the vendor has not had an initial response within 4 hours, a $100.00 credit will be applied to the next quarterly invoice. Vendor agrees that if service has not started by next business day, a $250.00 credit will be applied to the next quarterly invoice. Supplies must be shipped within two business days of the supply request or automatic supply replenishment notice. Tracking information should be given to the Authority once the supplies have shipped. Any parts for service requests should be brought to the location with the technician. Local software for auditing toner levels and page counts, is preferred for non‐network connected devices. If a unit is anticipated to be out of service more than three (3) business days, the Vendor will provide the Authority with a loaner equivalent in functionality and specifications at no charge, upon request. This includes delivery, installation, removal, and required training. On‐site loaner is preferred. When a device is decommissioned, Vendor will provide a final reading for billing purposes. Automatic creation of ticket based on error codes, is preferred. Vendor shall provide specifications of any software that will be used for auditing toner levels and page counts. Vendor shall back up configuration files from all devices prior to any service being performed. All data must be turned over to the Authority at no cost on demand. Portal: Must have a web portal to allow IT Department personnel to place service and supply requests online. The Authority will not be responsible for hosting the portal. Web portal must work with the most recent version of internet browsers. Portal must be able to handle all equipment covered by this contract including any device additions and/or subtractions. The portal should document each piece of equipment location, model, and serial number. The portal should provide status updates on service calls and supply requests within four business hours. Vendor must provide documentation on portal software to the IT Department personnel. Detailed service records and reports should be readily available from the portal, including all open or closed requests for the life of the contract.