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Machine Learning & Robotic Process Automation Svcs

Publication Date
03/08/2018 07:31 AM EST
Closing Date
04/06/2018 02:00 PM EDT
Issuing Organization
Commonwealth of Pennsylvania Department of Administration
Solicitation Number

Specifications include, but are not limited to: The purpose of this Request for Information (RFI) is to survey the service provider community on behalf of the Commonwealth of Pennsylvania (Commonwealth) to gather information on Machine Learning (ML) and Robotic Process Automation (RPA) services. These services must be able to span multiple teams or departments within the Commonwealth and even externally into third party providers, contractors, or customers to provide a fully optimized end-to-end flow. The Commonwealth is seeking information on opportunities for implementing ML and RPA software that would integrate with various existing software such as citizens facing websites, applications and internal IT non-integrated systems. The Commonwealth is interested in available offerings, perceived pros and cons, best practices, and implementation experience that result in consistent innovation and improvement for its information technology services to: • Deploy RPA where it is the most effective choice for automation, • Achieve cost savings/Return on Investment (ROI), • Provide enhanced customer experience, • Increase efficiencies in processing, • Reduce energy consumption, and • Reduce IT asset utilization. The following functions have been identified as potentially in scope: • Provider Management, • Human Resource Management, • Capacity/Demand/Fiscal and Reporting Management, • IT and Infrastructure Support, • Back Office Administration, • Process Mapping Management, • Customer Relationship Management, • Customer Communication Management, • Project Management, and • Case Management. Additionally, the Commonwealth is seeking information on new RPA services relating to: • A cloud-based RPA solution; • A library of pre-built automations; • Analytics and process-based business intelligence; • Intelligent Chatbot and RPA load balancing; and • Machine Learning and Algorithm Model scalability options.

http://www.emarketplace.state.pa.us/Solicitations.aspx?SID=RFI%2020180301 (opens in a new window)

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