Specifications include, but are not limited to: •Vendor and Product Support: •Vendor must have a minimum of 10 years supporting JDE applications. •Vendor must have a US-based supplier headquarters. •Vendor must have office locations in the Eastern US. •Vendor must be ISO 9001:2008 certified. •Vendor must be ISO 27001:2013 certified. •Vendor must provide 2 years of audited financial statements. •Complete and accurate copies of the audited financial statements and the audit reports related thereto ofthe Company and its consolidated Subsidiaries for the previous two years must be delivered to the City and suchfinancial statements must have been prepared in accordance with generally accepted accounting principles in effect onthe date such statements were prepared and fairly present the consolidated financial condition and operations of theCompany and its Subsidiaries at such date and the consolidated results of their operations for the period then ended.•Guaranteed support for current JDE version for 15 years.•Vendor must provide most recent ISO 9001 and ISO 27001 audit results.•Vendor must not have JDE Engineers that are On-Demand Contractors.•Vendor must be able to provide a response within 15 minutes 24 hours a day, seven days a week for any P1 issues.