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Enterprise Customer Relationship Management Tool


Location
Pennsylvania
Publication Date
02/10/2019 05:47 PM EST
Closing Date
03/15/2019 05:00 PM EDT
Issuing Organization
City of Philadelphia
Solicitation Number
Description

Specifications include, but are not limited to: The City of Philadelphia (City) is embarking on a significant initiative to upgrade and modernize its administrative business processes and related legacy technology systems that currently support its business operations. As part of this initiative, the City intends to implement a new enterprise Customer Relationship Management (CRM) Tool, or a package of integrated tools. The City, through its Office of Innovation and Technology (OIT), has issued this Request for Information (RFI) in order to solicit statements of interest, capabilities, and Rough Order of Magnitude (ROM) cost estimates from all Respondents interested in, and capable of, providing commercial off-theshelf (COTS) software as part of the City’s solution.

Source
http://www.phila.gov/rfp/Pages/default.aspx (opens in a new window)

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