Specifications include, but are not limited to: • Review HECC’s existing strategic plan and the updated strategic plan (when available). • Interview executive staff to better understand HECC’s strategic plan, priorities, and technology and business requirements. • Determine the high-level business and technical architecture needed to adopt a customer centric digital strategy. • Conduct an assessment of both internal and external customer satisfaction and needs through work sessions, focus groups, surveys, or other efforts • Conduct a thorough analysis of the existing IT environment including, at minimum, infrastructure, services, applications, hosting relationships, and business systems. • Interview IS staff, assess the organizational structure, staffing levels, and competencies and provide guidelines necessary to support the strategic plan.