Specifications include, but are not limited to: • Internet access to be provided by outside plant street access or wireless antenna service • Ability to provide daily and weekly services for additional bandwidth in 10Mbps increments on an as needed basis • Ability to access web portal to view Internet statistics in real-time • Guaranteed service performance metrics are: 1. Availability: 99.99% or greater network availability, determined on monthly basis. 2. Latency: 60ms or less average round trip delay, determined on monthly basis 3. Packet Loss: 0.5% or less average packet loss, determined on monthly basis 4. Throughput: 95% or greater average of purchased speed on a monthly basis. • Technical and Customer Support 24 hours per day/ 7 days per week