Specifications include, but are not limited to: • Conduct outreach and advertise the service on a widespread basis to low and moderate income wage earners with a focus on underserved communities. Outreach efforts must include, but are not limited to; public media, employers who typically pay low and moderate income wages, community and social service agencies, higher education institutions, culturally specific agencies, etc.; • Provide services throughout Multnomah County including expanded hours during the traditional tax season (1/1 - 4/15). Services may be provided at the provider’s own site(s) or through partnerships with other entities. Services must include community based locations, such as, college campuses, community centers, K-12 schools, social service agencies, business sites, culturally specific agencies, etc. Locations must be accessible and close to public transportation; • Ensure tax returns are completed by IRS-certified tax preparers; • Provide a minimum of 3,000 tax filings annually to low or moderate income wage earners residing in Multnomah County; • Provide services to filers whose primary language is not English; • Provide follow-up sessions to tax filers whose tax documents are incomplete at the end of the initial session. Additionally, tax amendment services and services to accommodate filing back taxes for one or more of the past three tax years must be available, and; • Collect data and report back to the County regarding basic household information including but not limited to session results, participant demographics, appointments, scheduling method, survey statistics, filings made, and amount of refunds realized.