Specifications include, but are not limited to: 1. Consumables. a. Toner must be OEM for all printers on contract. b. Staples. c. Drums. d. Maintenance Kits. i. Other consumable parts and supplies; at this time, consumables will not include paper. 2. Parts. a. Fuser units. b. Transfer kits. c. Waste toner bottles. d. Rollers. e. Paper guides. f. Other miscellaneous parts. 3. Labor. a. Delivery of consumables and parts. b. Installation of consumables and parts. c. Disposal of consumables and parts. d. Break/fix services - Vendor will dispatch certified technicians to address service requests, including clearing jams. e. Software installation, hardware installation, and troubleshooting f. Management services. g. Relocation of equipment and service relating to end users requests, right sizing efforts, remodeling, support replacement, etc. h. Phone and email support exclusively for the convenience of TPS.