Specifications include, but are not limited to: NOC (24x7x365 monitoring, security, support and maintenance ) ● Server alert monitoring ● Server repair ● Server OS service packs ● Server OS hotfixes ● Server BIOS updates as required ● Firewall and other denoted devices ● Security administration ● Antivirus licensing ● Virus definition and prevention ● Microsoft patch management ● Event log monitoring as required ● Log file maintenance as required ● Drive space monitoring and remediation ● Installation and configuration of servers due to disaster ● Applications including, but not limited to: ○ Network operating systems ○ Microsoft SQL servers ○ Microsoft Exchange servers ○ Microsoft IIS servers ○ Microsoft ISA server ○ Backup ○ All email related support and troubleshooting ○ Major database and critical applications ○ Support and troubleshooting of critical line of business applications