Specifications include, but are not limited to: 1. Vendor will work with the City to develop policies and procedures relative to the operation of the EAP. Vendor will consult with the City to publicize the new vendor and benefits to employees (e.g. supervisors and to all employees). Vendor will assist with employee education efforts. 2. Vendor will provide specific assistance to the City employees and members of their immediate families who have been referred to EAP or who request such services of their own volition. Vendor and the City will adopt safeguards to ensure that EAP counseling is conducted in a manner that will preserve the privacy of City employees and their families. Communications between EAP personnel and City employees shall remain confidential, except as specifically waived in writing by the individual employee. 3. Vendor will counsel and encourage City employees to proceed with a course of assistance by referring the individual to clinical or support organizations and medical professionals when additional services are needed. The vendor will ensure that providers available in the employee’s health plan are among those recommended and that the employee knows which providers are most cost-effective to the employee. The vendor will strive to provide shortterm counseling where feasible, and not simply act as a clearinghouse. Each employee and immediate family member is entitled to three one-hour sessions per issue. The cost of these sessions should be included in the per capitation fee. 4. When recommending an inpatient, outpatient or residential service provider, the selection should be based upon the differential diagnosis and precise matching of treatment or special assistance. Care should be taken to consider the most appropriate, as well as the most cost efficient services. The Vendor should remain cognizant of the City’s benefit programs in order to advise employees as the possible coverage of services by such organizations or professionals. Vendor will examine the accreditation of the organizations and professionals to which it refers employees so as to ensure the most effective option for the employee. 5. Vendor will provide a Wellness Coordinator for City Departments who will work with the internal stakeholders to formulate various strategies to promote and increase utilization of wellness opportunities and initiatives. Wellness Coordinator will also help develop strategy to strengthen workforce morale, trust and job satisfaction. 6. Vendor will provide twenty-four hour telephone service to clients in crisis. Will also provide unlimited telephone counseling and access to web and online services and information.