Specifications include, but are not limited to: Canned and/or bottled soft drinks (carbonated drinks, non-carbonated drinks, juice, tea, lemonade, sports drinks, fitness drinks, water, etc.) sold via vending machines located at mutually agreed upon sites throughout City properties. See RFP Section 2.03 for current vending locations and RFP Exhibit D for estimated 2015 and 2016 volume information. Drinks purchased directly by the City for various meetings and community events. Drinks purchased directly by the City or City Concessionaire(s) for resale. Proposer shall include simple ordering process with online ordering preferred. Provide related equipment, at no cost, to the City and Convention Center Concessionaire (e.g. large double door coolers, small coolers, portable bars, fountain units, etc…) Installation, replacement, maintenance and removal of vending machines at no charge to the City. Any and all delivery, installation and removal costs will be borne by the contractor. Recommended routine stocking schedule of machines to maximize customer service and revenue. Proposer shall be responsible for refunds of lost money in vending machines. The process and procedures for refund of money must be included in proposal. Clearly marked toll free telephone numbers on machines for customer inquiries or complaints. Complaint resolution within four (4) business days.