Specifications include, but are not limited to: Curb-to-curb with drivers giving assistance to clients getting in and out of vans. Explanation of Services to be provided: The Contractor agrees to: *Be available for transportation requests from 8:30 a.m. to 5:00 p.m., Monday through Friday, except on holidays. *Provide transportation and bill only for clients authorized by the Department. *Coordinate trips to provide the transportation services as efficiently as possible. *Meet all safety and liability requirements for its vehicles and employees *Maintain records documenting compliance with all vehicle and employee requirements *Ensure that no more than one quarter of one percent of all trips are missed during the course of this contract year. *Meet on-time performance standards such that no more than 5% of trips are late for recipient drop-off to their appointment per month (past the recipient’s appointment time). *Report all “No Shows” on a daily basis (reporting “No Shows” from the previous workday is acceptable) and cancellations on a monthly basis. No shows will be invoiced separately. *Record all recipient complaints which deal with matters within the Contractor’s control, including date of the complaint, the nature of the complaint and what steps were taken to resolve the complaint. *Report to Stokes County Senior Services any changes such as insurance provider, business ownership, *Not invoice for any driver waiting time.