Summary of Specifications:
The City of Jacksonville (City) is soliciting a Request for Proposals (RFP) from qualified firms (Firm) for processing, preparing, printing and mailing utility bills on a monthly basis.
The City wishes to retain as much as possible the current letter sized design and format, including variable inserted text messages, graphs, and a pre perforated tear off payment slip.
The City currently sends a two-sided single page insert, and occasionally provides an additional document such as the annual water quality report.
An integrated proposal that allows sending digital versions of the documents, including the insert, is sought.
The Billing Document
A sample of the current billing document is provided with this document and the features included in the billing document are expected to be retained or upgraded with the successful proposal.
Features of the Current Paper Document
The current document provides a changeable message area on the front of the utility billing document. Printing of such messages will vary with each monthly printing. A proposal that would allow variable messaging according to a key field in the customer’s file, is an option the City wishes to explore. This could allow messaging for physical location or even cut off status.
Currently, the City’s utility bills are printed on 8.5 x 11-inch printed stock with a perforation for a tear off payment stub. The City also includes historical usage data per household displayed with column graph. The City can provide the historical data and the Firm shall be responsible for creating the graph and updating it on a monthly basis. A sample of the currently used utility bill has been included to serve as an example of the current billing format.
Digital Billing Services
A digital bill must also be generated for use by Paymentus, our online customer portal vendor. The package should include the insert for that billing cycle, or provide an easy-to-access system for displaying that insert.
The City of Jacksonville reserves the right to reject any and all submittals.
Proposals are due by 5:00 pm on January 31, 2020.
The submitter may send the proposals marked “Request for Proposals – Utility Billing Services” to the attention of Mrs. Sabrina Adams, Senior Finance Manager, PO Box 128, Jacksonville, NC 28541.
Please refer to the attached Request for Proposals for complete information. If you have any questions, please call Mrs. Sabrina Adams at (910) 938-5239.
RFP prevails over BidNet posting.