SSN-RC-2018-040 - To provide Human Services in Rockland County - $90,195

The County of Rockland is considering the issuance of a Sole Source award to Community Outreach Center for the provision of Human Services to residents of Rockland County.
 
This award may be made on a sole source basis in accordance with the Rockland County Procurement Policy.
 
Program/Services
Provide Human Services to a minimum of 4,295* total individuals (1,300 unduplicated [new] and 2,295 duplicated), as follows:
 

• Caseworker services that conduct intake evaluations for each individual to confirm residency and need for further assessment and/or assistance.

• Services by appointment or walk-in to wide demographic including but not limited to disadvantaged and single-parent families, at-risk teens, senior citizens, unemployed, disabled persons, and individuals with limited English proficiency.

• Comprehensive, culturally competent, and linguistically appropriate Case Management services to low income individuals and/or families who face language, cultural, financial and/or systemic barriers.

• Provide client-centered  support and guidance and make referrals as appropriate to prevent escalation of problems before they become complex, systemic and/or costly.

• Maintain custom database that contains case records and tracks client information and activities including intake data, recovery plan, client compliance, referrals made, follow up, and case resolution.

• Provider will refer clients, as appropriate, to the New York State's MyBenefits website, to inform them about various assistance programs and supportive services.

• Familiarity with government programs and Rockland County resources including but not limited to:
  • Public Assistance
  • Health Insurance
  • SNAP
  • HEAP
  • WIC
  • Home care for the disabled
  • Social Security
  • Education
  • Medical and mental health advocacy
  • Meal/food programs
  • Passport assistance
  • Neighbor Fund
  • Utility shutoff prevention;  EmPower NY

• Assistance to low income individuals by screening their eligibility for benefits and if necessary, assisting them to complete application forms.

• Through an established contract with the Rockland County Department of Health, provide In-Person Assistor (IPA)/Navigator services to individual consumers and families seeking to obtain health insurance through the New York State of Health, provide education on the Affordable Care Act and the insurance products available through the New York State of Health.

• Familiarity with Ultra- Orthodox and Hasidic Communities which are insular from media and internet from which to learn about government programs and other services in Rockland County.

• Outreach through a monthly community newspaper distributed free of charge to over 10,000 homes.

• Demonstrated successful experience providing the above services to eligible individuals and families by records indicating Performance Target Outcomes have been met. 

• Provider must include a written attestation that it will be delivering one or more of the following services to all of its clients, as applicable, under the resulting contract:

• Child Preventive Services (referral, monitoring supportive and rehabilitative services provided to children under the age of 18 and their families to avert disruption of family unit).
• Child Welfare Services (services to protect and promote the welfare and safety of all children, including individuals with disabilities; homeless, dependent or neglected children).
• Family Preservation Services (services for children and families designed to prevent harm to children and help families at risk or in crisis).
• Family Support Services (community-based services to promote the well-being of children and families designed to increase the strength and stability of families and enhance child development). 

• Services of 2 full-time Caseworkers who are “Certified Navigators” by the New York State Department of Health. 
• Services of a part-time Caseworker who is a “Certified Assistor” by the New York State Department of Health.

• Demonstrated successful experience providing the above services to eligible individuals and families.

• Provider must ensure that its information, and all updates, are provided to and contained on the “2-1-1- database system”; [2-1-1 is a program of United Way in the Hudson Valley]. Within thirty (30) days of contract execution the Provider will complete and submit to Hudson211 the “211 Agency Profile Form”, which can be accessed via the following link: www.hudson211.org/cms/contact. 

• Must be located in Rockland County and be able to serve Monsey and Spring Valley communities

• Must be accessible by public transportation

• Publish a monthly community newspaper distributed free of charge to over 10,000 homes

• Regular attendance at Haverstraw, Spring Valley, Nyack, and Western Ramapo Collaborative meetings

• Have an established contract with the Rockland County Department of Health to provide In-Person Assistor (IPA)/Navigator services to individual consumers and families seeking to obtain health insurance through the New York State of Health, provide education on the Affordable Care Act and the insurance products available through the New York State of Health

• Must have on staff 2 full-time Caseworkers who are already “Certified Navigators” by the New York State Department of Health and 1 part-time Caseworker who is already a “Certified Assistor” by the New York State Department of Health

• Regular attendance at Haverstraw, Spring Valley, Nyack, and Western Ramapo Collaborative meetings

• Have multi-lingual staff to provide services

• Be a 501 (c)3
• Be governed by a Board of Directors
• Be up-to-date with all IRS filings
• Be up-to-date with all NYS filings
• Have a 2018 budget with Board approval
• Be fiscally sound
• Have a Non-discrimination Policy
• Have a Conflict of Interest Policy
• *Provide a copy of agency’s most recently filed 990 IRS Form

• Maintain program records for the purpose of an audit and provide to the County all program-related information including proprietary materials, upon request
• Submit quarterly vouchers and year end reports, including attendance lists for each group activity, and log sheets for clients served

• Quarterly Vouchers, which may only include expenses for the respective quarter, that are not supported by the proper documentation and/or not provided to RCDSS within thirty (30) days of the end of each quarter, or within 14 (fourteen days) of request by RCDSS, will not be considered for payment by RCDSS.

• Be available for on-site visits, announced and unannounced

• Demonstrated successful experience providing the above services to eligible individuals and families by records indicating Performance Target Outcomes have been met.

• Unduplicated (new) number of individuals              1,300
• duplicated number of individuals                            2,995 

• Cost per service unit/per individual: