Specifications include, but are not limited to: A. Software a. One (1) Major version release of video management system software i. Completed installation of software by factory-trained Technicians ii. Over the shoulder training on new features iii. The Authority is currently using OnGuard for its access control, visitor management and video management systems software (Lenel version 8.0). MCWA anticipates being upgraded to version 8.1 in 2023. b. Availability of Manufacturer’s Technical Support while performing service c. Availability of up-to-date security patches and support for third party products B. Installation of the next major release of Lenel OnGuard The following work will be performed shortly after a major version release of software. The software includes the Server Software, existing Client Software, and existing Digital Video Server Software. a. Apply Third Party updates as required b. Install the next higher version of software c. Test the system for proper upgrade installation and complete any post application issues. d. Inspect the system for proper data storage, archiving and optimum efficiency e. Provide over the shoulder training of new features i. This training is to be performed at the time of installation ii. Further training is available upon request and is subject to additional service charges. C. Manufacturer’s Technical Support a. Proposer’s assigned field personnel must be certified through Lenel’s Learning Solutions Program. D. Up-to-Date Security Patches and Third Party Support a. Should a version/build of the Lenel OnGuard Software become available, and the Authority deem it suitable for its system, the Proposal will install the applicable updates. The Proposer will perform this work based on the service rates provided in the Proposer’s Cost Proposal (Exhibit B). b. The Proposer will be expected to preform Hot Fixes to the Lenel OnGuard Software as needed. The Agreement will include four (4) hours for OnGuard Hot Fixes. Any additional hours will be invoiced to the Authority based on the service rate provided in the Proposer’s Cost Proposal (Exhibit B). E. Health Checks a. The Proposer will perform monthly health checks of the access and video system and system server Windows and Java software updates including patches and malware bytes. The Proposer will invoice the Authority after the completion of each health check based on the rate provided in the Proposer’s Cost Proposal (Exhibit B). b. Monthly health checks will include VMS time sync/clock updates and firmware updates for video cameras. The Authority currently utilizes no more than 145 digital video channels. F. Lenel Value Add Reseller of Record a. The Proposer will act as the Authority’s Lenel Value Added Reseller (VAR) of Record and will submit all documentation required to Lenel. G. Replacement Parts a. The Proposer will notify the Authority if a replacement part is needed prior to ordering/issuing. All replacement parts must be procured in accordance with the Authority’s Purchasing Guidelines and should be invoiced separately per the MCWA purchase order authorizing the purchase. H. Client Workstation Software Updates/Replacements a. The Agreement will include software upgrades/replacements for 9 client workstations. Any additional workstation needing to be upgraded/replaced will be based on the rate provided in the Proposer’s Cost Proposal (Exhibit B). I. New Client Workstations/Devices a. Should the Authority have the need to add a new client workstation/device to the security system, the Proposer will complete the connection based on the service rate provided in the Proposer’s Cost Proposal (Exhibit B).
