Specifications include, but are not limited to: Establishing and maintaining a process to certify qualified individuals with disabilities and CRPs; Marketing State Use services to existing and potential customers through all available avenues, including small business incubators and municipal collaboratives; Researching and developing existing/ new services; Providing superior customer service by monitoring customer satisfaction with services and responding to customer complaints within one business day; Promoting State Use services; Providing training to CRPs and individuals with disabilities; Resolving contract issues and/or problems as they arise between the CRPs, individuals with disabilities and customers, referring those that cannot be resolved to the New Mexico Council for Purchasing from Persons with Disabilities; Providing an Annual Report that includes audited financial statements specific to the services provided in New Mexico and an updated Projected Schedule of Expenses that details how the management fee is being allocated to directly support the State Use Program. Providing in the Annual Report a detailing of what portion of the management fee is devoted to expanding direct services to programs and individuals that enhance the employment opportunities of persons with disabilities and what percentage will be used for administrative overhead (i.e. salaries, etc.); Complying with state and federal tax laws; Providing accounting services related to purchase orders, and providing invoices and payments for a major program; Working cooperatively with state and community leaders to promote services; Conducting business in an ethical manner.