Specifications include, but are not limited to: CCSNH is seeking a third-party vendor to provide comprehensive proactive and reactive student loan default prevention and cohort management services for all seven of its institutions. Our primary goal with contracting out default prevention outreach services is to lower our cohort default rate. By the end of the contract term, CCSNH wishes to achieve an ideal CDR at or below 10 percent across all institutions. The scope of this request includes providing outreach to all active cohort years to lower/maintain the cohort default rate of all CCSNH institutions. CCSNH expects bidders to be able to provide a comprehensive approach to default prevention services that will include the following: Contacting and counseling delinquent borrowers from all active cohorts (including those in grace and formerly cured borrowers) to resolve their student loan delinquency, prevent default or counsel them on all available repayment options. Must tailor communications messaging and delivery in accordance with the individual circumstances of borrowers. Borrower outreach abilities must include emails, telephone calls and letters. Vendor will use skip tracing to ensure borrower contact information is accurate and up to date. Access to a secure, web-based, real-time software reporting platform that offers institutional users 24/7, on-demand ability to: o Track individual repayment status across all active cohorts; o Transparently track all borrower outreach activity. Run on-demand, customized reports that display actual and forecast results for institutional CDRs, delinquency rates and other key performance indicators. Monthly and quarterly consultation with (institution name), including customized reports that chart progress and forecast future institutional CDRs, delinquency rates and other key performance indicators. Online repayment information resources for borrowers.