Specifications include, but are not limited to: ASL Interpretation Services will include the following: a. Provide face-to-face interpretation for NHES’ deaf and hard of hearing customers in a professional manner. b. Ensure all interpreters furnished are professionally trained with a verified level of fluency in American Sign Language, with certification by the National Association of the Deaf-Registry of Interpreters (NAD-RID) and/or screened by the New Hampshire Interpreter Classification System (NHICS), as appropriate. c. ASL interpreters furnishing services under any contract resulting from this RFP shall be in compliance with any applicable State of New Hampshire licensing requirements. d. Face-to-face interpretations shall be provided in NHES facilities in up to twelve (12) locations statewide, and off-site as needed. See Exhibit A for a list of NHES facility locations.