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Basic Information

Reference Number

0000191872

Issuing Organization

Detroit Employment Solutions Corporation, A Michigan Works! Agency

Solicitation Type

RFQ - Request for Quote (Informal)

Solicitation Number

RFQ_2

Title

Call Center Software Application

Source ID

PU.AG.USA.731773.C8612126

Details

Location

United States, Michigan, Wayne County

Purchase Type

Term: 06/11/2018 12:00 AM EDT - 06/11/2019 12:00 AM EDT
Option: Applicable Licensing/Subscription Terms will be evaluated

Piggyback Contract

Description

On behalf of the Mayor’s Workforce Development Board (MWDB), Detroit Employment Solutions Corporation (DESC) is requesting quotes from vendors who will provide an integrated software solution that will enable DESC to start and operate an inbound- and outbound- call-center, as well as provide a training platform for call-center training. The call-center software should integrate telephone (voice), email, Chat & SMS if possible, and social media.

Dates

Publication

05/22/2018 12:44 PM EDT

Questions are submitted online

Closing Date

06/04/2018 03:00 PM EDT

Contact Information

Chauncey Samuel

313-664-5637

csamuel@detempsol.org

Bid Submission Process

Bid Submission Type

Physical Bid Submission

Additional Bidding Instructions

Sealed bids will be received at the DESC Administrative Office located at 440 East Congress, 4th Floor, Detroit, Michigan 48226 no later than June 4, 2018 at 3:00 p.m. Late bids will not be accepted. A public recording will be held on June 4, 2018 at 3:30 p.m., at the above-mentioned address.