Specifications include, but are not limited to: 2.1.1 The contractor shall provide the provision of a bundled media editing workstation solution for the Department of Elementary and Secondary Education (DESE) (hereinafter referred to as the state agency or department), in accordance with the provisions and requirements stated herein and to the sole satisfaction of the department. 2.1.2 The state agency has an existing investment in equipment. Specifically, the state agency is currently using the Avid Digidesign Command8. Therefore, the vendor’s proposed solution must be compatible with the state agency’s existing Digidesign Command8 Avid audio control surfaces. 2.1.3 The contractor shall provide all requirements identified herein and on Exhibit A, Pricing Pages. Unless otherwise specified herein, the contractor shall furnish all material, labor, facilities, equipment, and supplies necessary to perform the services required herein. 2.4.1 Technical Support: The contractor must provide to the agency a contact phone number which the agency can use to report technical system problems. It is highly desirable that the contractor provides a toll free telephone number for support. 2.4.2 System Maintenance Support Services: At the sole option of the state agency and upon the state agency’s written request, the contractor must provide system maintenance (e.g. upgrades, enhancements, new releases, etc.) and technical support for all products/services provided, including ongoing unlimited telephone technical support problem determination and resolution. So long as the State of Missouri pays the maintenance fees as specified within Exhibit A, the contractor shall provide to the State of Missouri all generally publicly available improvements and additions to the functionality, as well as new functions, of the solution and provide the maintenance services as specified herein. a. The maintenance support price stated in Exhibit A shall be effective upon expiration of any standard software warranty period. Therefore, from date of contract award until such time that the maintenance billing takes effect, all technical and maintenance support services described herein shall be provided to the agency at no cost. b. The contractor shall maintain the system so that it operates in conformity with all descriptions and specifications herein and as provided by the contractor, including specifications for the performance of all improved or modified versions which the State of Missouri has been licensed to use. c. Maintenance services shall include, at a minimum, the detection and correction of software errors according to the specifications described herein and in the contractor's documentation of the software. The contractor agrees to respond to the State of Missouri's inquiries regarding the use and functionality of the solution as issues are encountered by system users.