Specifications include, but are not limited to: Maintenance including hardware, system, software and documentation maintenance -- Hardware maintenance is the testing, repair and cleaning of equipment. System maintenance is the routine updating of files and disk or file maintenance. Software maintenance is the updating of the solution software and programs in order to meet changing requirements, such as adding new functions and changing data formats. It also includes fixing defects and adapting the software to new hardware. Documentation maintenance is updating documentation to reflect operations and maintenance changes. Operations -- all processes and services that are provisioned to customers necessary to run the solution. Operations may include, but not be limited to, the use of supplies, software, hardware, and personnel directly associated with the functioning of the solution. This should normally include management, planning, design, implementation, verification and execution. Operations endeavor to define the common processes and procedures, policies, roles, responsibilities, terminology, best practices and standards for running the solution. The state anticipates modifications and/or enhancements will be required to the MEDES solution during the M&O phase. These enhancements could range in priority and size. The M&O contractor shall be responsible for managing the entire implementation lifecycle for these changes from receiving the request, facilitating prioritization with the state, through successful deployment into the production environment (including training, as required). The contractor shall allow the state agency, the state agency’s IV & V contractor, or other designee, to conduct performance and/or compliance reviews, reviews of specific records or other data as determined by the state.