Specifications include, but are not limited to: Provide professional services on-site during normal business hours on Wednesday and Friday between the hours of 8:00 am to 5:00 pm. The City also requires a 2- hour guarantee response time for all emergency situations. Evaluate the City’s IT system and develop a prioritized order of recommended hardware and software upgrades to keep it current. Design, implement and support the City’s Local Area Network Troubleshoot (either remotely or on-site) hardware and software problems. Perform minor cabling work and maintain hardware/software inventory and license documentation. Support all local and network printers and peripherals. Perform the repairs and necessary maintenance of the PC network. Implement and manage a robust file backup procedure that covers end users and computers and all servers. Monitor the network 24x7x365 with software tools that automatically alert support personnel of potential errors. Document information system processes and procedures and assist with network security.