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I.T. Support and Consulting Services


Location
Missouri
Publication Date
11/26/2019 09:31 AM EST
Closing Date
12/06/2019 04:00 PM EST
Issuing Organization
St. Charles County Ambulance District (SCCAD)
Solicitation Number
Description

Specifications include, but are not limited to: 1.Spam Filter service: Inbound, Outbound, Email Encryption.2.Switch, Access Point, and Edge device management to include real-time network map, configuration backup, troubleshooting, incident resolution, and ingress/egress reporting and alerting. 3.24x7 Network Operation Center.4.Local Help desk available daily 16 x7 (0600-2200) with on-call support for Priority 1 &2 classified incidents during any non-business hours.i.Help Desk staffing to include appropriate technical staff to troubleshoot, and resolve most user requests for support to achieve first call resolution.5.Local W-2 employees for onsite support.6.Automated Change Management System.7.Automated Escalation Notification.

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