Specifications include, but are not limited to: The City of Springfield’s Employee Assistance Program is designed as a comprehensive program. The program encompasses a full range of services to help the employee and members of their family find solutions, resources, and educational opportunities to help them overcome obstacles and become the best they can be, both personally and professionally. The Employee Assistance Program is designed to provide confidential professional assistance to the employee and eligible dependents in dealing with personal issues that may influence health, well-being, or work effectiveness. Strict confidentiality is a key feature of the EAP. Employees are assured that all information is confidential and will not be disclosed to anyone without their written authorization, or within the limits of state and federal laws.