Specifications include, but are not limited to: provide quality customer service and office management services in the most effective and efficient manner possible to serve individuals seeking Motor Vehicle and Driver License services in the geographic location listed in Attachment 1 for the Department of Revenue (hereinafter referred to as the state agency) in accordance with the provisions and requirements stated herein. The contractor must: Operate a license office under the Contractor Name as identified on the Notice of Award issued by the Division of Purchasing. ; MAILING OF SHIPMENTS – THE CONTRACTOR SHALL SUBMIT EACH DAY’S SHIPMENT AT THE EXPENSE OF THE CONTRACTOR TO THE STATE AGENCY IN A FORM AND METHOD SPECIFIED BY THE STATE AGENCY. SECURING DATA AND EQUIPMENT – ENSURE THE INTEGRITY OF USER IDENTIFICATIONS AND PASSWORDS FOR ACCESS TO THE STATE AGENCY SYSTEMS TO PROCESS TRANSACTIONS. FRAUD PREVENTION – THE CONTRACTOR SHALL USE REASONABLE DILIGENCE TO DETECT AND PREVENT FRAUD AND SHALL IMMEDIATELY REPORT ANY INSTANCE OF FRAUD OR SUSPECTED FRAUD. Must use dedicated business class broadband internet connectivity for State of Missouri purposes only and shall not share with any other users or devices. Things such as security systems, wait time management systems, etc., must have separate internet connectivity. Must not allow any wireless connectivity to this internet connection. If the internet provider modem is wireless capable this functionality must be disabled. Must provide a minimum of two public routable static IP addresses to be used solely by the internet provider and the State of Missouri supplied or approved network equipment; Shall not use point to point wireless connectivity if a wired or fiber based solution is available; Must not use any satellite based internet provider. This connectivity type is not supported. For two workstations, a minimum broadband connectivity speed of: 384 kbps upload 1.5 mb download