Specifications include, but are not limited to: The desired CRM solution will include the following functionality: -Full functioning, Customer Relationship Management (CRM) solution – including unlimited custom fields -Duplicate record management -Import/Export -Scheduler -Communications management – including ability to create multiple communication flows, and a platform to send unlimited emails with response capability -Dynamic online application – with unlimited submissions -Interactive chat (1:1 and Group) -Event Manager – including the ability to manage an unlimited number of events (registration, tracking) -Forms – unlimited number of customized web forms and unlimited submissions -Payment Processing -Reporting and Analytics In addition, the vendor will provide the following: -Unlimited User Licenses -Implementation support -Unlimited access to Training -Unlimited access to Client Support -Unlimited contact storage -Unlimited data storage.