Specifications include, but are not limited to: ITS is seeking the services of a qualified Vendor to provide a managed VPN remote access solution to be used by ITS and ITS customers (state agencies and entities). The solution will be housed on-premises at the State Data Centers. The managed solution must provide state agencies the capability to establish secure remote connectivity from external networks to services and resources within the Enterprise State Network. The managed service provider must be responsible for the technical and professional activities required for establishing, managing, and maintaining all aspects of the solution. The solution shall be available 24x7 (with agreed-upon maintenance downtime), and provide service to customers as defined in an agreed-to Service Level Agreement (SLA).