Specifications include, but are not limited to: The Mississippi State Department of Athletics (AD) is seeking a maintenance and support package for the existing audio/video items that are located in the Leo Seal Football Complex (Complex). These items include AMX controllers, various projectors, telestrators, media switchers, HDMI receivers, audio speakers, audio amplifiers, and cable modulators. Provider shall provide responsive support and maintenance by providing 24/7/365 access to technical support. Provider shall be responsible for using all reasonable diligence in accordance with industry standards in correcting verifiable and reproducible system errors when reported to Provider. If an issue cannot be resolved over the phone, Provider has right to use qualified and proven technicians local to the geographic area of the Client to troubleshoot, replace/repair serviceable equipment as needed.