Specifications include, but are not limited to: The Information Technology Department (ITD) of the Lansing Board of Water and Light (LBWL) is soliciting proposals to ensure that the corporate IT department is cost competitive with other similarly sized organizations in the same industry. As part of a continuous improvement practice, the LBWL would like to secure a consulting engagement to review current IT labor, hardware and major enterprise software costs and provide a competitive analysis of our organization against other municipal utilities of similar size and service offerings as well as against best-in-class utilities. We are seeking an analysis of staffing levels per function (ex. server administrators, help desk, PC field technicians, developers, database administrators, architects, network administrators, cyber security operations, project management, business analysts, and supporting staff), labor costs, hardware platform complexity, total cost per end-user, and number of unique applications supporting the business functions. Additionally, it would be helpful if these benchmarks could be placed in a relative context of geography, regulatory environment, rate of change in the business and IT service delivery model.