Specifications include, but are not limited to: The State of Michigan (State), MDHHS-OCS, through this RFP is soliciting a qualified contractor who is required to assess, plan, provide, and install a seamless set of processes and systems to provide receipt and disbursement of child support monies, related banking services, research and resolution of problem payments, review and release of suspense monies within MiCSES, customer service to stakeholders and partners, other back office automation services, and interface with MiCSES. The Contractor will be responsible for providing staff, equipment, facilities, supplies and management, sufficient to meet all the operational needs of MiSDU. The Contractor is encouraged to consider solutions that improve MiSDU’s current services and processes. The Contractor must provide State staff with workspace, operational training, access to observe operations and conduct quality assurance reviews. In addition, the Contractor must provide training to State staff each time software, procedures, hardware, and processes are updated and/or changed.