Specifications include, but are not limited to: System Support 1. Visits a. Four maintenance visits per year (one per quarter) – 40 hours total. b. Order two remote card readers so we can have a backup for the usage. 2. Training a. General maintenance such as but not limited to: Installing cards for remote reading, exchanging cards, Battery backup usage. 3. General Support a. Approximately 70 support hours for: i. Remote support via telephone ii. Unscheduled site support and emergency service calls iii. Other incidental labor needs as required iv. Travel time for site service, not to exceed one hour in each direction Technical Services 1. System Hardware Checks a. Check instrument input signals i. Routine spot checks of instrument input signals to the PLC control system as requested by the operators b. Inspect SCADA panel i. Routine physical inspection of PLC panels and termination c. Check spare parts i. Check spare parts list for availability and/or inventory d. Recommend and plan improvements to problem areas 2. PLC and Operator Interface Software Checks a. Custom PLC programming tools i. Develop troubleshooting aids for the system as needed b. System adjustments i. Perform minor software tuning/ modifications as necessary to maintain proper system performance and operation c. Alarm review