Specifications include, but are not limited to:The Massachusetts Department of Public Health Office of Preparedness and Emergency Management (DPH OPEM) seeks a vendor with experience in crisis response and mental health for the training and staffing a call center to be utilized in the event of a mass casualty incident (MCI). The vendor will provide trained staff who utilize patient tracking data collected by DPH OPEM to take calls from people who are inquiring about their loved ones’ location and can provide the necessary emotional support and connection when people are upset and traumatized by an event.Patient Reunification Call Center Operations require a cadre of on-call staff with experience in communicating with individuals in distress who can be activated and respond to a request from DPH OPEM to report to a call center (either virtually or in person with a preference for in person) in the event of a mass casualty incident. For in person activations, DPH OPEM will provide the equipment, technology and space for the call center. The call center will not be the primary point of contact for incident information but will be where individuals can call in order to inquire about the possible location of loved ones who might have been affected by the incident. The staff will receive calls from individuals, triage them and provide follow up calls per an established protocol once DPH OPEM has assembled a centralized list of injured individuals transported to area hospitals. It is expected that staff identified have experience with counseling and working with different populations. Vendor’s staff will have access, as available, to injured individuals’ names; dates of birth; gender, nationality, and hospital locations but will not have access to their medical condition or status. Vendor staff will act as a trained intermediary between individuals and DPH OPEM.