Specifications include, but are not limited to: -The awarded vendor must furnish all labor, supervision, equipment, and plant materials necessary to provide complete laundry services as described in the RFR to the Soldiers’ Home in Holyoke. -All types of items in need of laundering, must be priced the same, at a per pound cost. -The estimated annual volume is 375,000 lbs. Flatwork: Sheets (fitted and flat): washed, ironed, folded, stain free, and sorted by color codes Pillow cases: washed, ironed, folded, stain free Rough Dry: Bath towels, Bedspreads, Blankets, Veteran Gowns, Bathrobes, Wash cloths, Bibs, and Laundry Bags: All to be washed, dried, folded, stain free Mandatory Responsibilities of the Awarded Vendor: Weight verification and/or a joint count are required for each receipt and release of laundry. Verification tickets, furnished by the agency or equivalent will be signed by both an agency and vendor rep. The vendor must retain a copy of each ticket for each day and a copy given to the agency for their records. All laundry must be picked up and delivered to a single point in the agency. Delivery and pickup and laundry shall be done according to a time schedule (daily, up to seven days a week) agreed upon by the agency and the vendor. Weekend deliveries are desirable and vendor must ate in their response if they cannot accommodate Saturday and Sunday deliveries. In addition, the vendor must notify the Soldiers’ Home in Holyoke of any possible delays in the delivery of clean laundry. It is desired that the delivery be made prior to 10am each day. All laundry shall be processed within one (1) working day. It will be the vendor’s responsibility to insure that all laundry is returned in this time frame. Should the agency notify the vendor that they have not received all of their laundry; it will be the responsibility of the vendor to process and return any remaining laundry immediately via a second same day delivery at their own expense. All similar laundry items (blankets, towels, etc.) shall be returned to the facility in their individual laundry turnaround carts and must not be missed together. The vendor must stack all similar items with the fold going in the same direction and in a neat fashion. The vendor shall participate in a complete linen inventory at the beginning of the contract and in any complete or partial linen inventory as scheduled by a facility. If items become old, worn, or torn, they are to be returned to the agency and not disposed of by the vendor. The vendor must agree to submit to a start-up and phase-in schedule to the contract managers.