Specifications include, but are not limited to: The answering service’s main objective is to quickly and professionally triage and dispatch all calls received from both staff members and tenants. Ultimately, the goal is to deliver 100% of calls error-free. For the purpose of this contract the definition of an outbound call is: “when the service receives a call (from a tenant, fire department, police department, etc.) It takes the information down, hangs up, triages the call and then places a call to the appropriate LHA staff to report the emergency call.” Call Data. The answering service on average will receive 1717 calls (approximately 1717 inbound calls and approximately 398 outbound calls) in a given month (a month being the 1st through the 30th/31st of a month and not 30/31 days that cross months). Each invoicing shall reflect one complete month (i.e., January 1 – 31).