Specifications include, but are not limited to: The Connector reserves the right to accept or reject any and all proposals received as a result of this RFQ and to contract for some, all or none of the products and services as a result of this RFQ. The Connector further reserves the right to negotiate with any or all qualified Bidders and to cancel in part or in its entirety this RFQ if it is in the best interest of The Connector or the Commonwealth of Massachusetts to do so. Through a third-party vendor, the Connector runs a large-scale call center. Apart from, but in connection with, that call center, the Connector is in the process of establishing a small office housing an ombudsman and quality control group. In combinate the ombudsman, quality control group, and the Connector’s management and information technology (IT) staff will comprise roughly 10 people