Specifications include, but are not limited to: 2.2.1 The Contractor will be required to install, repair and/or troubleshoot security video network, as well as any related conduit and network cabling at the direction of MSA. 2.2.2 Contractor shall provide all tools, equipment, wires, lifts, cables, personnel and any other items necessary to perform service and repair work on the Security Video Network. 2.2.3 Contractor will be required to document all work performed under this contract including service calls and warranty work. The following information will be provided to the MSA’s Contract Manager immediately following each call for service at CYSC: o Description of service or repairs performed during the service call o Amount of time spent the service call o Name of all persons performing work related to the service call 2.2.5 Contractor will be required to comply with all electronic reporting and invoicing requirements through the MSA’s Invoice Module in AwareManager. 2.2.6 Contractor shall enforce any applicable warranty on all parts, components and software provided by the original equipment manufacturer, to include pick-up and delivery of any equipment requiring service off-site. 2.2.7 Service Calls 2.2.7.1 Standard Service Requests must be responded to by the contractor within twentyfour hours, Monday through Friday between the hours of 7:00 am and 5:30 pm. 2.2.7.2 Emergency Service Requests must be responded to by the contractor within four hours, 24 hours a day, 7 days a week, including holidays. 2.2.7.3 All parts furnished in connection with repairs of equipment shall be new and at least equal quality to the parts being replaced. 2.2.7.4 Contractor will only be paid only for time spent on the premises performing services required under the contract. Travel time or travel expenses will not be reimbursed.