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On Site Customer Service Standards Meetings

Publication Date
11/28/2017 07:11 AM EST
Closing Date
12/20/2017 09:00 AM EST
Issuing Organization
State of Maryland Aviation Administration
Solicitation Number

Specifications include, but are not limited to: a) Co-Host Tenant Manager’s Meeting- approximately 1-hr: Introduce Partner’s to Vendor Vendor shares projected plan and expectations moving forward Vendor captures partner comments, issues, concerns and shares with BWI Marshall within three business days b) Vendor facilitates second partner meeting off-terminal -approximately 3-hrs: Vendor will spend their first 15-minutes laying ground rules Vendor spends 60 minutes facilitating sessions to obtain key information Vendor spends 20 minutes wrapping-up the sessions and setting expectation for the next meeting Vendor develops report containing partner analysis and delivers to BWI Marshall within 7-10 days. c) Vendor shares findings with partner’s – approximately 1-hr: Location inside terminal Vendor presents findings using electronic presentation

https://emaryland.buyspeed.com/bso/external/bidDetail.sdo?bidId=MDJ0631035913&parentUrl=activeBids (opens in a new window)

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