Specifications include, but are not limited to: 1. Provide and/or make available necessary, appropriate and high quality medical and vision care to the County’s eligible employees, retirees, and their dependents. Any proposed health care plan must be capable of providing coverage to all eligible employees, retirees, and their dependents of WCPS 2. Provide necessary and appropriate program administration and services, including but not limited to, maintaining central claims and membership files (including Social Security Numbers, dates of coverage, type of coverage, etc.) for each covered member, by account/division number (i.e. County, Schools, other agencies); maintaining payment record; capable of the wire transferring of funds; capable of making payment of providers directly Maintain a local or toll-free customer service number for employees and dependents. 12. Provide a systematic procedure for appeal of claims. 13. Accept the no gain or loss provision and waive any actively-at-work provisions