Specifications include, but are not limited to: The objective of the new ERP (Part I) project is to provide a state-of-the-art single-vendor replacement to legacy permitting (Tidemark Advantage 3.5.3) and asset management (Hansen 7.7) systems, the solution should provide: 1. Robust tracking and workflow functionalities, with workflow automation and flexible configuration, data and business rules enforcement and the ability to easily reconfigure workflows to quickly respond to future business process changes; 2. End user friendly ad-hoc reporting functionality; 3. A broad range of external services for public access such as on-line, complaint/service order requests, application submission, process visibility, fee payments, inspection requests, etc.; 4. Position the City to go beyond our current internal limitations and provide additional capabilities such as interdepartmental coordination, mobile field access, business intelligence, and compliance monitoring; 5. Integration with other tools and systems (electronic document management, electronic plan review, interactive voice response, electronic payment, geographic information, financial management, management reporting, utility billing, etc.) to provide a seamless overall experience for the City’s internal and external customers; 6. Minimize our maintenance burden through good design, use of best practices, reliance on industry standard platforms and technologies, and greater re-use of code and business rules; 7. Best practices inherent in the software which can be adopted by the City with minimal or no customization of the underlying software; 8. Implementation and training strategies which enable the organization to successfully deploy and adapt to the new software and business processes; 9. Solutions whose suite of products may include additional offerings, such as Finance, Human Resources, Procurement, Utility Billing, etc., beyond those included in this request or easily integrate with other ERP products through such tools as open APIs.