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State of Maine Flexible Spending Account Administrative Services


Location
Maine
Publication Date
08/20/2019 02:44 PM EDT
Closing Date
09/12/2019 11:59 PM EDT
Issuing Organization
State of Maine - Department of Administrative & Financial Services (DAFS)
Solicitation Number
Description

Specifications include, but are not limited to: Providing excellent account management and customer service. Ensuring compliance with all applicable Federal and State laws and regulations. Co-production of communication material for open enrollment and the administration of the Plan. Notification to EHB of changes in laws and regulation affecting the plans and provide advice to the State on plan compliance and improvement. Receipt of 2019 initial and some ongoing election changes and terminations from the State in agreed-upon formats, including hardcopy, electronics transfer, fax, email online through Bidder’s website until Workday integration processes are established. Accepting data integration files from Workday to enroll and change participants’ elections after completing the set-up and transmission standards from Workday. Uploading of regular, per-pay-period payroll deductions, as well as noting new enrollments, changes and terminations. Offering an optional FSA debit card to all Health Care FSA participants Offering direct deposit reimbursement to all Health Care FSA participants. Providing a toll-free telephone number for customer service available Monday – Friday 8am – 5pm Eastern Standard Time. Maintaining account balance information and confidential records for each participant. Providing ongoing claims administration for covered employees utilizing online, fax and US mail options. Providing required discrimination testing and information for federal documents as required. Providing an on-line resource for both Plan and the State for account administrative purposes.

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