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PROVIDE SOFTWARE SOLUTION FOR CITIZEN RELATIONSHIP MANAGEMENT


Location
Louisiana
Publication Date
12/06/2018 01:36 PM EST
Closing Date
01/08/2019 07:00 AM EST
Issuing Organization
City of Kenner
Solicitation Number
Description

Specifications include, but are not limited to: •Capture service request and call detail •Comprehensive call taker data collection •Track service request activities •Executive level reporting •Must have the ability to route requests to specific City Staff based on the location of the request •Must be perpetually licensed •Must be able to run in the cloud or run in the City of Kenner data center •MS SQL Server based •Citizen and call taker knowledgebase •Users have point-and-click retrieval of all request related information •Users have ability to re-route service request to proper service provider, or alternatively to return to originator with a “proper provider unknown” designation •Users have easy close-out process •Must provide online mapping capabilities and integration with City of Kenner’s GIS •Must have access to the CRM system 7 days a week, 24 hours a day. •Users can enter multiple requests without having to reenter the caller’s name, address and telephone number •Users can enter multiple service requests simultaneously without having to complete one before the other.

Source
http://www.kenner.la.us/pages/section_2_75.asp (opens in a new window)

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