Specifications include, but are not limited to: The City of New Orleans is soliciting proposals from vendors specializing in the development of technical solutions for its 311 service, NOLA 311, that include an internal case management system (CMS), citizen-facing digital tools (e.g. smart phone apps, online platform, etc.), and a Knowledge Base for both internal and external use. These tools will enhance the capabilities of NOLA 311 by providing the call agents and City departments with a robust case management system to manage service requests. These tools will also extend the availability of NOLA 311 services beyond normal business hours so that the community can quickly submit service requests, access and review reports, check status of submitted cases, search for and identify information on their own through channels.